Introduction to Bag Delivery Service (BDS)
WorldTracer Bag Delivery Service (BDS) allows a delivery company to receive baggage delivery orders (BDOs) from an airline, and automatically synchronize delivery information with SITA WorldTracer.
Using BDS you can:
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Display bags to be delivered
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Allocate bags to a driver
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Confirm when a bag has been handed from the airline to the delivery company (picked up)
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Track a driver’s progress
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Track bag delivery
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Automatically update a bag's WorldTracer file
BDS consists of two applications:
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WebBDS, a web application used by dispatchers in a delivery company, and optionally by an airline to track delivery of their bags.
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BDS Driver App, a mobile application used by the drivers who collect bags from the airport or bag warehouse, and deliver them to passengers.
BDOs are available in the Baggage Delivery Service application for seven days after their creation in WorldTracer.
A BDO includes the following information:
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WorldTracer file reference, also called the BDO reference
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Delivery company name, an optional tracking number
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Requested pick up and delivery date and times
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Passenger name and delivery address
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Details of the bags to deliver
User Responsibilities
Dispatcher
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Plans delivery tours for the drivers.
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Assigns bags to drivers for delivery to passengers.
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Plans routes for the drivers.
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Tracks driver location.
Driver
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Picks up bags from the airport or bag warehouse.
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Updates the bag status when picked up, delivered, or unable to deliver.
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Delivers bags to passenger.
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Collects delivery signature.
Administrator
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Configures WebBDS settings for airports, pickup tours, type of service.
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Generates billing or delivery reports to invoice the airline.
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Creates and manages user IDs for dispatchers and drivers using the Identity Management (IdM) application.
Airline User
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Displays bags and bag status as necessary.
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Updates or adds comments to a BDO, where necessary.
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Generates billing or delivery reports.